
Client centric call centres for medical aids a must
Medical Scheme call centres should always strive to maintain the human touch in all the elements of their member interaction.

Medical Scheme call centres should always strive to maintain the human touch in all the elements of their member interaction.

Medical scheme increases for next year have been announced.

Our previous article on prescribed minimum benefits (PMBs) highlighted some challenges medical schemes face about the the “pay in full”

Genesis Medical Scheme has once again been at the forefront of putting its members in control of their medical aid

Prescribed Minimum Benefits (PMBs) were introduced to prevent unfunded dumping on the state and to improve efficiency and cash flow

According to a recent judgement of the Supreme Court of Appeal, all medical schemes have to pay PMB benefits in

Different strokes for different folks, but why is Peter paying R5 967 for his hospital plan, but Paul only R3