Medical aid claims and payments

At Genesis, all claims are processed within 24 hours and are paid within 30 days of receipt. All claims received are checked and audited for completeness and accuracy before payment.  Members must always check their monthly statements to ensure that the services were in fact rendered.

Claims can be scanned and emailed to Genesis to

Alternatively, paper claims can be posted or hand delivered to Genesis at:

The Terraces, 4th Floor, Black River Park, Fir Street, Observatory, 7925


P.O. Box 144, Observatory, 7935

Always ensure that your claim(s) reflect your membership number clearly.

Service providers are paid directly, unless a receipt is attached to a claim, in which case we will refund the member.

Has my claim been paid?

Members that have provided Genesis with their cell phone details, will receive a SMS when a refund has been paid to them. Alternatively, login on to this website or use your smartphone app to view your personal claim details.


Feel free to have a look at our Contact Us page to view our Genesis Medical Aid contact number

Member Enquiries

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