At Genesis, all claims are processed within 24 hours and are paid within 30 days of receipt.

All claims received are checked and audited for completeness and accuracy before payment.

Service providers are paid directly unless a receipt is attached to a claim, in which case we will refund the member.

Paper claims can be posted or hand-delivered to Genesis at:

The Terraces, 4th Floor, Black River Park, Fir Street, Observatory, 7925


P.O. Box 144, Observatory, 7935

Claims can also be scanned and e-mailed to

All claims must reflect your client’s membership number clearly.


Feel free to have a look at our Contact Us page to view our Genesis Medical Aid contact number

Provider Enquiries
Do we have your consent?(Required)
By clicking the tick box above, you are giving consent to be contacted by Genesis Medical Scheme regarding benefits and related information.
This field is for validation purposes and should be left unchanged.