At Genesis, all claims are processed within 24 hours and are paid within 30 days of receipt.

All claims received are checked and audited for completeness and accuracy before payment.

Service providers are paid directly, unless a receipt is attached to a claim, in which case we will refund the member.

Paper claims can be posted or hand delivered to Genesis at:

The Terraces, 4th Floor, Black River Park, Fir Street, Observatory, 7925


P.O. Box 144, Observatory, 7935

Claims can also be scanned and e-mailed to

All claims must reflect your client’s membership number clearly.