STAY IN TOUCH AND UP TO DATE WHEREVER YOU GO

Be smart with one less card to carry

Mobile App Icon

The Genesis smartphone app is an exciting new initiative that utilises the power of technology to improve your member experience.

It is a free, personalised and convenient tool that both you and your dependants can now use to stay in touch and up to date, managing your most important medical aid information from the palm of your hand, 24/7. And, the beauty is, you will have one less card to carry!

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One less card to carry for you and your dependants!

Your electronic membership card displays all the information which is currently displayed on your actual membership card. In addition, it also displays your membership status, e.g. “active” / “suspended” etc. Your electronic membership card can be used to display or email to a healthcare service provider.

The Genesis app can also be downloaded by all your dependants on their own personal smartphones, thus giving them the tools too to have all relevant information available at the touch of a finger. Your dependants will need your membership number and password (once-off) to login. They will have access to all the app functionalities, except your confidential claims and medical savings (if any) details.

Their app may be refreshed to update some information, in which event your password will be required again.

Handy Infographic on how to use the app

All main members who have already registered as a website user with their membership number and secure password, will be able to login to the app. If you have not previously registered as a website user, you can do so via the Member Login section on this page, or directly via the “Registration” function on the app.

Members will use the same password for the smartphone app as what they use to login on this website.

Click here to learn more about how to register, login and use the Genesis smartphone app

Which phones or tablets can you use?

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The app is available for download in the iTunes South Africa and United States App Stores for iPhone and iPad users on iOS 7 and above.

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This app is available for download in the Google Play Store for Android users on version 4.2 and above.

Apple Download Instructions

    1. Open the App Store application.
    2. Tap the “Search” icon located at the bottom of the screen.
    3. Type in “Genesis Medical Scheme” and then tap “Search”.
    4. Tap “Get” on the “Genesis Medical Scheme” icon that appears in the search list and then tap “Install”.
    5. If asked, enter your password.
    6. Once the app is finished downloading, tap “Open”. You can log-into the app by using the same login credentials that you use on the Genesis website for the secure MEMBER login section, or you can register as a new member.
    7. All your dependants can also download the app on their smartphones, using your membership number and password.

Android Download Instructions

    1. Open the Google Play application.
    2. Tap the “Search” icon located at the top of the screen.
    3. Type in “Genesis Medical Scheme” and then tap “Search”.
    4. Tap on the “Genesis Medical Scheme” icon that appears in the search list.
    5. Tap on the “Install” button.
    6. View the app permissions and tap on the “Accept” button if you agree.
    7. The download will then start.  Once the download is complete, you can open the app and log-in by using the same log-in credentials that you use one the Genesis website for the secure MEMBER log-in section, or you can register as a new member.
    8. All your dependants can also download the app on their smartphones, using your membership number and password.