Be smart with one less card to carry

Mobile App Icon

The Genesis smartphone app is an exciting new initiative that utilises the power of technology to improve your member experience.

It is a free, personalised and convenient tool that both you and your dependants can now use to stay in touch and up to date, managing your most important medical aid information from the palm of your hand, 24/7. And, the beauty is, you will have one less card to carry!

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One less card to carry for you and your dependants!

Your electronic membership card displays all the important information relative to your membership. In addition, it also displays your membership status, e.g. “active” / “suspended” etc. Your electronic membership card can be used to display or email to a healthcare service provider.

The Genesis app can also be downloaded by all your dependants on their own personal smartphones, thus giving them the tools too to have all relevant information available at the touch of a finger. Your dependants will need your membership number and password (once-off) to login. They will have access to all the app functionalities, except your confidential claims details.

Their app may be refreshed to update some information, in which event your password will be required again.

Handy Infographic on how to use the app

All main members who have already registered as a website user with their membership number and secure password, will be able to login to the app. If you have not previously registered as a website user, you can do so via the Member Login section on this page, or directly via the “Registration” function on the app.

Members will use the same password for the smartphone app as what they use to login on this website.

Click here to learn more about how to register, login and use the Genesis smartphone app

Which phones or tablets can you use?


The app is available for download in the iTunes South Africa and United States and United Kingdom App Stores for iPhone and iPad users on iOS 7 and above.


This app is available for download in the Google Play or Huawei stores for Android users on version 5.1 and above.