Genesis Medical Scheme (“Genesis”) has made great inroads onto the social media and digital domains and is one of only a handful of medical schemes that offer prospective members the facility to complete a user friendly on-line membership application.
With ease of access to the internet and an increasing trend of individuals joining medical schemes directly without the assistance of a broker, the easy 3-step application process offers applicants the opportunity to seamlessly apply for membership at any time of the day.
It should take no more than 10 minutes to complete the application process. Applicants can however stop the process at any time, store (“save”) the application and then pick up at a later stage from where they left off. Alternatively, applicants can select the option for one of Genesis’ Consultants to give them a call back for any assistance that may be needed.
Further to this magnificent application tool, Genesis also encourages potential members to experience our service at a very personal, human level as Genesis offers a live support and chat function during business hours that can be used during the on-line application process. This real-time assistance is a great help for new members battling to understand fully any particular question.
When joining a medical scheme, especially if it is for the first time, some people often have really important questions to ask. These questions are generally centred on affordability and costs, specific benefits, waiting periods, dental benefits, etc. People who engage with us via this chat facility are usually astounded by the real-time and efficient service that they receive in answer to their questions that may range from enquiries about payment options to complex issues around medical aid cover.
Once the on-line application has been completed, a copy of the application form will automatically be emailed to the applicant as a pdf document. The Genesis New Business Department will thereafter contact the applicant either to confirm the acceptance and start date of the membership application, or to communicate the need for any additional / outstanding information or underwriting criteria.