Medical aid claims and payments
At Genesis all claims are processed within 24 hours and are paid within 30 days from receipt.
All claims received are checked for completeness before payment. Members are encouraged to check their monthly statements to ensure that the services were in fact rendered.
Paper claims can be posted or hand delivered to Genesis at :
The Terraces, 4th Floor, Black River Park, Fir Street, Observatory, 7925
P.O. Box 144, Observatory, 7935
Claims can also be scanned and e-mailed at firstname.lastname@example.org
All claims must reflect your membership number clearly.
Service providers are paid directly, unless a receipt is attached in which case we will refund you.
Wondering if your refund has been paid?
Members that have provided Genesis with their cell phone details, will receive a SMS when a refund has been paid to them.