Medical Scheme call centres should always strive to maintain the human touch in all the elements of their member interaction.
Isn’t she lovely…?
Two types of insurance products that are often misunderstood, are “Medical Aid” or “Hospital Plan” versus “Hospital Cash Plan”.
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Our previous article on prescribed minimum benefits (PMBs) highlighted some challenges medical schemes face about the the “pay in full” regime.
Ever wondered about the best and the worst medical aid schemes in South Africa?
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Genesis Medical Scheme has once again been at the forefront of putting its members in control of their medical aid benefits and affairs.
Prescribed Minimum Benefits (PMBs) were introduced to prevent unfunded dumping on the state and to improve efficiency and cash flow for public hospitals.
Do full cover medical aid or hospital plans offer dental benefits?
Different strokes for different folks, but why is Peter paying R5 967 for his hospital plan, but Paul only R3 465?
When selecting a medical scheme benefit option, one of the most important considerations is the level of in-hospital (risk) cover you are buying.